101 Audio Video Inc. is a professional CCTV security products provider located in North California, United States.
We provide various kinds of high-quality, delicate-look and reasonable-price security products. Our product lines range from Analog Cameras, IP Cameras, 4in1 HD Cameras, Security Monitors, Tester Monitors, 4 to 16 channel 4in1 DVRs, Camera's junction box and Brackets, and cables to complete security system!
We believe that you would find what you need from our store and also the good and great quality products! :D
You are always welcome to contact us if you have any questions or need help! We would be very happy to help you if there is any problems. :)
We provide FREE GROUND SHIPPING (takes about 3-7 business days) for all of our customers in United States(US zip code), no matter how many items or amount you purchase from 101AudioVideo Inc.
You may have already heard that we process the orders very fast, we ship out the packages at the same day if the orders came in before 2pm PST (5pm EST) Monday to Friday! We do our best to have our customer receive the packages soon and with good price and good quality!
(For International Shipping, you may see the extra shipping fee at the checkout page. if not, please contact us for the international shipping calculation. Thank you! )
WARRANTY and RETURN POLICY
We have confidence on our products quality, we provide 3 years warranty for our HD DVRs and 1 year warranty for our cameras, monitors, converters, and other products.
If the product you received within 30 days has any problem or it's a defective unit, please contact us as soon as possible. We provide 30 days money back or Free Replacement for our customers!
- Purchase within 30 days: please contact us either by phone or email (firstname.lastname@example.org) to get the RMA number and Prepaid Shipping Label. Please return the product back to us with original packing and all accessories under your RMA number. 20% restocking fee may be applied if there is any missing accessories or product damage when we receive the return package.
- Purchase pass 30 days: please contact us to get the RMA number and send the package back to us with original packing and accessories. Customer is responsible for the return shipping fee if this purchase has passed 30 days. Please send us an email/ message for the return package tracking number, our technician will test the product and contact you. We will either do repair or send you a replacement depending on your case. 20% restocking fee may be applied if there is any missing accessories or product damage when we receive the return package.
Please send the return package with all accessories and original packing back to our warehouse address below:
1180 Miraloma Way, Suite E, Sunnyvale, CA 94085
Working Hours: Moday-Friday 8am- 5pm PST
Website: www.101avinc.com, www.101audiovideoinc.com
Located: Sunnyvale, California
You are always welcome to contact us during our working hours regarding any questions or need local technical support. We will be very happy to assist you. :)